13 answers in General questions

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  • What is Uploading.com?

    Uploading.com can be used for different purposes:

    • As a secure remote storage capacity for important data backups. One that is available online from any country in the world
    • As a tool to send files to one or several recipients that requires much less traffic resources and provides more reliability and security than regular e-mail attachments
    • As a way to quickly and safely share files with your friends and colleagues
  • Uploading.com claims to be a free service. How is this possible? What's the trick?

    Uploading.com provides fully functional file hosting service to users all over the world for free. One can upload multiple files up to 2 Gb (10 Gb for premium accounts) each to our service and download the files required absolutely free of charge. However there are some limitations for the download speed and waiting timeframe before a download begins. For more details please refer to registration sections on our site.
    As with many other file hosting companies, we earn from advertising on our website and selling premium accounts (which enable work with the files to be even faster and more convenient). That allows us to offer free service for most of our customers. However only premium account allows you to fully evaluate all the advantages of our service.

  • I have found an Uploading.com file download link on the web. How can I download the file from your service?

    To download the file simply open the link in your browser. You can either download the file for free or obtain a premium account. In case of free downloading, it will be required that you wait from 30 to 90 seconds until the download begins. To decrease the waiting time we advise you to register, it is absolutely free and takes only a few seconds. With a premium account the download process begins immediately, and with the highest speed available (the same is true for all the files you'll download in the future from Uploading.com). In addition, premium account grants you some more advantages .

  • Do I need to register at Uploading.com?

    We advise you to register at Uploading.com because even a free account grants you the following advantages:

    • Total control over all your files as well as access to file download statistics. With a free account you will never lose your files and download links for them
    • Lifetime of the files is 4 months (instead of 3 month for unregistered customers)
    • Moreover, your wait time before a file download from the service is considerably less.

    Please note that we guarantee safety and confidentiality for all your account data and personal information.

  • What is the advantage of a premium account on Uploading.com?

    It is much easier to download large data volume with a premium account. For those who frequently download files from our service, this premium account is a must-have, for it provides the highest download priority and bandwidth, thus saving you lots of time. Only with a premium account it is possible to use your favorite file manager for multithreaded downloads and flexible process management. What is also important, only premium owners can upload files via FTP. Also, premium users don't see advertisements on the site at all.

  • How can I obtain a premium account? How do I purchase it?

    It is possible to obtain a premium account via the Premium Membership section on our website. Please note that it is more profitable to get an account for a longer period. The longer the membership period, the more you'll save. To make the payment please select the preferable payment method for the plan chosen. Then fill in several fields to create an account in our system. As soon as the payment is processed, your account will be automatically activated, and you will receive an e-mail notification about the account registration and activation.

  • I can't log into my account. The system does not recognize my login and/or password. What should I do?

    First of all, please make sure you've typed in the correct e-mail address and password (peruse the login information in the registration notification that was sent to you).
    If you can access the e-mail account you used during the registration then you can easily recover the password within the "Reset Password" section of login form.
    If you still can't access the account please make sure cookies are enabled in your browser (if not, enable them). If cookies are turned on, then clear the cookies for a domain name Uploading.com and try to log into your account once again.
    If this does not help please contact our support team to receive assistance.

  • I have paid for a premium but my account status has yet to be elevated. When will my account gain premium status?

    Please make sure you use the same e-mail address to log in that was used during the initial registration on our site (not the one related to your payment account).
    If this does not help then please contact our support team and provide us with the information about your order (payment method and order ID. Or you can simply resend the transaction notification from the payment system to us). We will review the details and will activate your account status as soon as possible.
    Also, we would like to make note of the fact that there are multiple companies on the web with domain names similar to Uploading.com. While making the payment please be careful and make sure you obtain an account for the correct service.

  • How can I change an e-mail address for my account on Uploading.com?

    To change your login - e-mail address you need to contact our support team . For security purposes we will have to verify your identity (check your IP address and ask additional questions in some cases), we ask for your understanding in regards to this important precaution.
    Please note that we do not encourage the reselling of accounts, and we may disapprove an e-mail change request if the account is going to be transferred to a different person.

  • How can I delete my Uploading.com account?

    To delete your account you also need to contact our support team . Please write in Subject "Account Deletion" and send your request to Finance Support. We will remove your account content once your identity is verified.

  • How can I cancel my premium account renewal subscription?

    To cancel your premium account renewal subscription you need to contact our support team . Please send your request to Finance Support with Subject "Cancel Subscription".

  • I have a PIN-code, and I would like to get a premium account on Uploading.com. How can I do that?

    To obtain a premium account with the help of a PIN-code you simply need to activate the code on the premium membership page on our site . If you already have a free account, please login first. If you don't have an account yet, the registration will take only a few seconds. After the PIN-code activation your account will be elevated to premium status.

  • How to enable cookies and JavaScript in my browser?

    Please read this article, or search for a similar instruction with the help of search engines.