13 answers in General questions
10 answers in Uploading files
14 answers in Downloading filesDidn't find answer? Ask support team
What is Uploading.com?
Uploading.com can be used for different purposes:
- As a secure remote storage capacity for important data backups. One that is available online from any country in the world
- As a tool to send files to one or several recipients that requires much less traffic resources and provides more reliability and security than regular e-mail attachments
- As a way to quickly and safely share files with your friends and colleagues
Uploading.com claims to be a free service. How is this possible? What's the trick?
Uploading.com provides fully functional file hosting service to users all over the world for free. One can upload multiple files up to 2 Gb (10 Gb for premium accounts) each to our service and download the files required absolutely free of charge. However there are some limitations for the download speed and waiting timeframe before a download begins. For more details please refer to registration sections on our site.
As with many other file hosting companies, we earn from advertising on our website and selling premium accounts (which enable work with the files to be even faster and more convenient). That allows us to offer free service for most of our customers. However only premium account allows you to fully evaluate all the advantages of our service.
I have found an Uploading.com file download link on the web. How can I download the file from your service?
To download the file simply open the link in your browser. You can either download the file for free or obtain a premium account. In case of free downloading, it will be required that you wait from 30 to 90 seconds until the download begins. To decrease the waiting time we advise you to register, it is absolutely free and takes only a few seconds. With a premium account the download process begins immediately, and with the highest speed available (the same is true for all the files you'll download in the future from Uploading.com). In addition, premium account grants you some more advantages .
Do I need to register at Uploading.com?
We advise you to register at Uploading.com because even a free account grants you the following advantages:
- Total control over all your files as well as access to file download statistics. With a free account you will never lose your files and download links for them
- Lifetime of the files is 4 months (instead of 3 month for unregistered customers)
- Moreover, your wait time before a file download from the service is considerably less.
Please note that we guarantee safety and confidentiality for all your account data and personal information.
What is the advantage of a premium account on Uploading.com?
It is much easier to download large data volume with a premium account. For those who frequently download files from our service, this premium account is a must-have, for it provides the highest download priority and bandwidth, thus saving you lots of time. Only with a premium account it is possible to use your favorite file manager for multithreaded downloads and flexible process management. What is also important, only premium owners can upload files via FTP. Also, premium users don't see advertisements on the site at all.
How can I obtain a premium account? How do I purchase it?
It is possible to obtain a premium account via the Premium Membership section on our website. Please note that it is more profitable to get an account for a longer period. The longer the membership period, the more you'll save. To make the payment please select the preferable payment method for the plan chosen. Then fill in several fields to create an account in our system. As soon as the payment is processed, your account will be automatically activated, and you will receive an e-mail notification about the account registration and activation.
I can't log into my account. The system does not recognize my login and/or password. What should I do?
First of all, please make sure you've typed in the correct e-mail address and password (peruse the login information in the registration notification that was sent to you).
If you can access the e-mail account you used during the registration then you can easily recover the password within the "Reset Password" section of login form.
If you still can't access the account please make sure cookies are enabled in your browser (if not, enable them). If cookies are turned on, then clear the cookies for a domain name Uploading.com and try to log into your account once again.
If this does not help please contact our support team to receive assistance.
I have paid for a premium but my account status has yet to be elevated. When will my account gain premium status?
Please make sure you use the same e-mail address to log in that was used during the initial registration on our site (not the one related to your payment account).
If this does not help then please contact our support team and provide us with the information about your order (payment method and order ID. Or you can simply resend the transaction notification from the payment system to us). We will review the details and will activate your account status as soon as possible.
Also, we would like to make note of the fact that there are multiple companies on the web with domain names similar to Uploading.com. While making the payment please be careful and make sure you obtain an account for the correct service.
How can I change an e-mail address for my account on Uploading.com?
To change your login - e-mail address you need to contact our support team . For security purposes we will have to verify your identity (check your IP address and ask additional questions in some cases), we ask for your understanding in regards to this important precaution.
Please note that we do not encourage the reselling of accounts, and we may disapprove an e-mail change request if the account is going to be transferred to a different person.
How can I delete my Uploading.com account?
To delete your account you also need to contact our support team . Please write in Subject "Account Deletion" and send your request to Finance Support. We will remove your account content once your identity is verified.
How can I cancel my premium account renewal subscription?
To cancel your premium account renewal subscription you need to contact our support team . Please send your request to Finance Support with Subject "Cancel Subscription".
I have a PIN-code, and I would like to get a premium account on Uploading.com. How can I do that?
To obtain a premium account with the help of a PIN-code you simply need to activate the code on the premium membership page on our site . If you already have a free account, please login first. If you don't have an account yet, the registration will take only a few seconds. After the PIN-code activation your account will be elevated to premium status.
Please read this article, or search for a similar instruction with the help of search engines.
Is it possible to browse Uploading.com’s file catalog and search for specific files?
I want to download a file from Uploading.com. Do I need to get a premium account to do that?
No, you don’t need a premium account to be able to download files from our service. When you obtain a premium account you aren’t paying for file downloads, but for the additional advantages you receive and the time that you’re saving. If you only need a few files, a premium account is most-likely not required. However if you constantly receive Uploading.com file download links from your favorite resources, then a premium account would be very useful for you. Specifically it would allow you to download larger data volumes much faster.
What does the download speed on Uploading.com depend on?
For unregistered users the download speeds may be influenced by the server total load, e.g. the process may slow down when the file is being downloaded by thousands of users simultaneously. Also it depends on the speed of your internet connection to our server network. A way to increase the speed is acquiring a premium account, for it absolutely guarantees you download priority. Furthermore, premium account owners are able to take advantage of the multithreaded downloads that can be attained by using download managers.
The requested file is not found. What does that mean?
If you see
The requested file is not foundmessage when trying to download a file, it means that the file has either been removed by its owner or by our support service due to a complaint from the trademark owner. Or it may be that the file-hosting period has expired since there were no attempts to download the file for 3 months. Whatever the case, the file is no longer available unfortunately.
I need a password for downloading file or for opening an archive. How can I find it?
We are not able to find this out for you since the uploader may not want to reveal it. You should contact the person who gave you download link, or search on a site or a blog where you found link to this file.
I have downloaded a file but I can’t find it on my computer. What should I do?
Usually all the files you download from the internet are stored in a 'Download' folder on your computer. The folder choice depends on the browser you use and your computer settings. Please check where your browser saves all downloaded files by default. If you use Internet Explorer, most likely the file is located in the “My documents'/'Downloads” folder on your computer. If you use FireFox, then you can open the downloads panel (Ctrl+J), there you’ll find all the latest downloads and paths to the files. As an alternative you can review the Help section for your browser to find the answer: Internet Explorer, FireFox, Safari, Chrome.
I can’t download several files concurrently. I receive a message stating that my IP address is already downloading a file. What should I do?
Unregistered users and free account owners can download only one file at a time (the system checks user's IP address), so you first need to complete the download of the previous file and then start a new one.If you would like to download several files simultaneously, it is worth obtaining a premium account. It would allow you to use the preferable file manager, one that would significantly speed up the download process for you.
I’ve received a message stating that my IP address is currently downloading a file. But I’m not downloading anything at the moment. What should I do?
The message can be received due to several reasons:
- Someone else is using your IP address or your network to download files from Uploading.com. Please try the download again later or use a different IP address to access our service.
- If you use a proxy-server, most likely it is being used by someone else to download files from Uploading.com. Please turn off the proxy-server connection in your browser and try to download the file again.
- If you’ve completed a file download within the latest 5 minutes, it is possible that the file status has not been updated yet. In this case please try to download the file again later.
In any case, we advise you to obtain a premium account that would relieve you of all limitations and allow for unlimited parallel downloads.
I can't download a file. Instead I get a message stating that I’ve exceeded a daily limit for my IP address. What should I do?
Daily traffic volume that can be downloaded from one IP address by unregistered users and free account owners is limited. The message simply means that the daily limit for your IP address has already been exceeded. In this case please repeat the download the next day or use a different IP address. If you need a file urgently it is worth obtaining a premium account, then the download would begin immediately after activation of premium account… and it will be possible to attain as many files from our service as required.
I can't open a file downloaded from Uploading.com. What should I do?
Most likely the file format is not supported by any program installed on your local computer. This is the reason why the file is not recognized automatically. We recommend that you search Google (type in the file format in search field) or use a list of file formats to locate an appropriate program. If there are any problems with the file usage, then our support team would hardly resolve them for you. In a case such as this, it would be wiser to contact the person who provided you with the link (or the resource owner) for the instructions.
The file I need can’t be downloaded completely. What should I do?
There could be a connection fail during the file download process. So please try to download the file again. However, if the file size remains the same, then the file itself may be corrupted. In this case, we advise you to contact the person who provided you with the link and ask him to re-upload the whole file to the service once again.
Can I use any file manager to work with Uploading.com?
You may use our software Uploading desktop But currently it allows to download files only from your account. If you want to download file from someone's UC link, you need to use function 'ADD' in File Manager at first.
How much can I download with my premium account?
Now premium accounts can download without limits.
What is max. file size allowed to download by free user?
For India Taiwan Thailand it's 300 mb and for other countries it's 1 Gb.
What files can I upload to Uploading.com?
You're able to upload any files that do not break the law and copyright. These could be your personal files or the ones you use at work. There is no limitation on file format. It is possible to upload split files as well as archives consisting of multiple volumes.
What is the maximum space size for uploading?
- For premium accounts it’s 50 Gb
- For free users it’s 10 Gb
What is the maximum file size I can upload to Uploading.com?
The maximum file size depends on your account status:
- Premium account owners can upload files up to 10 GB each
- Free account owners can upload files up to 2 GB each
- Unregistered users can upload files up to 1 GB each
For how long are my files stored on Uploading.com?
Hosting period of your files depends on their popularity as well as your account type:
- There is no time limit for files stored in a premium account
- Files in a free account are stored for 4 months
- Files of unregistered customers are stored for 3 months
Please note that the file-hosting time for free account owners and unregistered users on Uploading.com is much longer than the one offered by other file hosting companies.
How can I upload files to Uploading.com? Are there different methods available?
Yes, at the moment we offer the following file upload methods:
- Simple upload from your local computer. Upload form can be found on our site homepage
- Upload via FTP
Please note that simple remote upload is available for registered customers only while remote upload from other file hosting services and via FTP - for premium account owners only. Also there is a separate FTP server available for free for registered users, however it has limitations for total maximum amount of server connections as well as amount of simultaneous connections for one user.
Are my files available to the public on Uploading.com?
There are three folder sharing types:
- Public (Anyone on the Internet can access and download files from this folder)
- Private (Only you can view or download files from private folder)
- Shared (Only people invited by you via email can access files in shared folder)
Is it possible to delete my files? Who is able to do that?
If you do not distribute your files and store them only for private purposes, then only you can remove them. Once a file is uploaded to your account, you're able to see links to download the file and delete it. Only registered users can manage their files in the section File Manager . This is why we strongly advise you to register before uploading any files, for free registration grants you more advantages.
If you distribute the files please remember that you have to follow the law rules including copyright. We immediately block and remove the files that we receive complaints for from trademark holders or law-enforcement agencies.
How much disk space do you provide per the service user?
By default, there is no limitation for available disk space for users and partners of Uploading.com. However we keep the right to set up limitations for the partners whose files take much disk space and are not popular at the same time (are not downloaded often). In this case we may enable the following limitations for maximum available disk space per user: up to 500 Gb for premium account owners and 10Gb for free account owners.
I have uploaded files to Uploading.com however I can't find/delete them. What should I do?
If you have registered for a free account on Uploading.com please log into it. You can find and manage all of your files in the File Manager section. Otherwise, if you do not have an account with us, or if you have lost the link for the file, it is not possible to manage your files. Our support team will try to help you to gain control over the lost files, however we strongly recommend that you register, it takes only a few seconds.
How can I use Desktop Uploader utility?
Desktop Uploader utility is available for all Uploading.com registered users regardless of the account status and type. You can download the software on DesktopUploader area and find the brief user's manual there as well. Please note that at the moment the software is compatible with Windows OS only.