You can’t grow your business if you can’t trust your employees, but finding out what they’re doing during work hours isn’t always easy. Employee monitoring software provides detailed reporting and actionable insights into how your employees are spending their time, so you can focus on the areas that need improvement to help your business grow. According to Insightful, here are 8 ways monitoring software for employees can help you grow your business.
8 Ways Employee Monitoring Software Can Help Your Business Grow
1) Boost productivity
Having the right business software can help you become more productive, says Forbes. It can keep you on track and set up notifications to remind you of important tasks that need your attention. It also keeps a record of all your past actions, which will be useful in the future when trying to fix a problem or remember how to do something. Being aware of what’s going on around you helps keep employees accountable for their behaviour. With this information, management can make decisions about what training needs to happen for new hires or whether policies need changing for current employees.
2) Build a culture of trust
Trust is an integral part of any workplace, and you have to have trust in order for your employees to feel comfortable. Without it, they’re going to be looking over their shoulder all the time and won’t feel like they can take risks. Without that level of comfort, you’re not going to be able to get the best out of them as employees. So make sure you’re fostering that culture by monitoring their online activity with software that shows who’s accessing what at what time. And if someone is accessing something they shouldn’t be, reach out to them instead of punishing them. They may just need a bit more education on company policy.
3) Identify behavioural patterns of successful employees
Empowering employees and monitoring their behaviour can make all the difference when it comes to company growth. Employees who are given empowerment opportunities, like being in charge of responsibilities outside of their job description, will take on these challenges and learn how to be leaders through problem solving. This has a two-fold effect: they become more invested in the company and rise to the occasion when given chances to succeed. It also inspires them to take on new challenges with enthusiasm, which means they’ll eventually excel in different roles within the company. Businesses that have staff members who work independently and autonomously typically have greater success rates than those that micromanage every aspect of an employee’s tasks. With tracking software you can see how well employees handle responsibility and leadership.
4) Nip problems in the bud
Trying to spot a problem before it becomes a big one can save your business money, time, and even lives. Employee monitoring software lets you keep tabs on everything from pay rates to policy violations. This means you can catch problems before they turn into major issues that threaten your success. The increased efficiency of employee monitoring software allows for fewer employees to be hired, which saves both money and work hours. Employees who are monitored are also more productive in their jobs because the decrease in workplace anxiety as well as an increase in trust encourages workers to work harder without fear of being fired for an error or small mistake.
5) Access data from anywhere at any time
Your employees may not be the only ones who are doing some online browsing while they’re at work. And because most of your team likely accesses the internet from a laptop or smartphone, employee monitoring software is perfect for making sure that browsing is in line with company policy. It gives you a look into how much time they spend on their devices and what they’re looking at. It also helps you see where issues might arise, like how often employees clock in late.
6) Get real-time notifications when something goes wrong
Monitoring software can also alert you to problems or errors as they happen, so that you can respond to them and fix them before they get out of hand. Whether it’s a warning about an employee leaving the premises without authorization, or a system-wide error message, these messages will pop up on your computer screen and send you an immediate notification. This way, even if you’re not actively monitoring the software at the time that something goes wrong, you’ll still know about it.
7) Improve customer experience
Automated employees want to provide a great customer experience, according to Bloomberg. One way to help your business grow is by making your customers feel valued and important. On the other hand, some customers prefer the personal touch of having an in-person conversation or dealing with live agents on the phone. These are things automated customer service struggles with because they don’t have the same personality as a human. When you can track how quickly employees are responding to customer queries, you can create a better system to ensure it always happens in a timely manner.
8) Manage workers remotely with ease
Monitoring software can increase your ability to effectively manage remote workers. Having access to current and accurate data can help businesses make better decisions regarding people, tasks, and training. It’s not just about the accountability it provides for employees—it also provides accountability for managers themselves. Being able to keep an eye on what the people you have working for you are doing and how they’re performing will help keep them motivated as well as make sure your needs are being met.